l33 Privacy Policy
Protecting your personal information is our highest priority. This policy describes in detail how l33 collects, stores, and uses your information.
Welcome to the l33 platform. l33 ("we", "us", or "the company") is a secure and reliable online casino and betting service provider serving players in Bangladesh. This privacy policy ("policy") provides a detailed description of how your ("user", "you") personal information is collected, processed, stored, shared, and protected.
By using our website l33.cam, you are considered to have agreed to all the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team.
1. What Information We Collect
l33 collects various types of information for the purpose of providing its services. This information is essential for managing your account, processing transactions, and meeting legal obligations.
1.1 Information You Provide Directly
Information you voluntarily provide during registration and account management:
- Full name (as per national identity card)
- Date of birth (for age verification — minimum 21 years)
- Mobile number and email address
- Residential address
- Payment information (bKash, Nagad, Rocket, Upay or bank account details)
- Identity verification documents (photo of national identity card or passport)
1.2 Automatically Collected Information
Information that is technically collected when you use our platform:
- IP address and device identification
- Browser type and version
- Operating system information
- Login time and session information
- Your activity logs (play history, bet details)
- Information collected through cookies and similar tracking technologies
1.3 Information Received from Third Parties
For the purpose of legal compliance and fraud prevention, we may sometimes receive identity verification information from trusted third-party sources. In such cases we always comply with applicable laws and regulations.
2. How We Use Your Information
l33 uses collected information only for specific and legitimate purposes. The table below describes the purposes and legal basis for our use of information:
| Purpose of Use | Type of Information | Legal Basis |
|---|---|---|
| Account registration and management | Name, contact, identity information | Performance of contract |
| Processing deposits and withdrawals | Payment and banking information | Performance of contract |
| Age verification (21+) | Date of birth, identity documents | Legal obligation |
| Fraud and money laundering prevention | Transaction, login, and behavioral data | Legal obligation |
| Providing customer support | Contact and activity information | Legitimate interest |
| Responsible gaming monitoring | Play history and patterns | Legitimate interest and legal obligation |
| Promotional communications (subject to consent) | Email and mobile number | Consent |
| Platform improvement and analytics | Usage data, cookies | Legitimate interest |
We will not use your information beyond the purposes stated above. Before using your information for any new purpose, we will notify you and obtain new consent where required.
3. Cookies and Similar Technologies
l33 uses cookies to operate the website properly, improve your experience, and ensure security. Cookies are small text files that your browser stores on your device.
3.1 Cookies We Use
- Essential cookies: Used for login sessions, security tokens, and basic functionality. These cannot be disabled.
- Functional cookies: Used to remember your preferences, language, and settings.
- Analytical cookies: Help us understand and improve the use of our services.
- Security cookies: Used for fraud detection and account protection.
You can manage cookies through your browser settings. However, disabling essential cookies will prevent some core features of the platform from working.
4. Sharing Information with Third Parties
l33 never sells or rents your personal information to third parties. However, certain information may be shared in the following circumstances:
Necessary information is shared with partners providing payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical services.
Information may be disclosed to government authorities or regulatory bodies under court orders, investigations, or applicable law.
Limited information may be shared with anti-money laundering (AML) and fraud detection agencies.
If l33's business changes through a merger or acquisition, information may be transferred to the new entity. You will be notified in such cases.
All third-party partners must comply with our privacy standards and provide assurance of the protection of your information.
5. Data Security Measures
l33 places the highest importance on the security of your personal information. We use industry-standard technical and organizational security measures, which include:
- SSL (Secure Socket Layer) encryption — all communication between you and our servers is encrypted
- Industry-standard PCI-DSS compliant encryption for payment information
- Two-Factor Authentication capability
- Restricted access controls on servers and databases
- Regular security audits and vulnerability assessments
- Data stored in secure data centers
- Strict data privacy training for staff
Although we make every effort to protect your information, no internet-based method is one hundred percent secure. If you notice any suspicious activity, notify our support team immediately.
6. Data Retention Period
l33 retains your personal information only for as long as necessary to fulfil the relevant purpose or to comply with legal obligations. The general retention policy is as follows:
- Active account data: for as long as the account remains active
- After account closure: for the period required by legal obligations
- Financial transaction records: for the period required by anti-money laundering laws and regulations
- After withdrawal of marketing consent: contact information is promptly removed from marketing lists
When the retention period ends, information is securely deleted or anonymised.
7. Your Data Rights
l33 believes that users should have full control over their own information. You may exercise the following rights:
You have the right to know what information we hold about you and to receive a copy of it.
If any of your information is incorrect or incomplete, you can request that it be corrected.
In certain circumstances you may request that your information be deleted, though legal obligations may apply.
In some cases you may request that the processing of your information be restricted.
You may request to receive your information in an organised and machine-readable format.
Where processing is based on consent, you may withdraw consent at any time; this will not affect processing that has already taken place.
To exercise these rights or to make any information request, contact us at [email protected]. We will respond to your request within the legally specified timeframe.
8. Minor Protection and Age Verification
l33 strictly refrains from providing services to anyone under the age of 21. Age verification is a mandatory step in our registration process. Identity documents collected for this purpose are used solely to confirm age and identity.
If we confirm that a minor is using our platform, we will immediately close the relevant account and delete all associated information. To learn more about responsible gaming, visit our Responsible Gaming page.
9. International Data Transfers
Due to the nature of our services, your information may sometimes be transferred to servers or service providers located outside Bangladesh. For such transfers we ensure that:
- The destination country or organisation provides adequate data protection measures
- Lawful arrangements have been made for the transfer
- Third-party partners are contractually bound to comply with our privacy standards
10. Changes and Updates to This Policy
l33 reserves the right to change or update this privacy policy at any time. For any significant changes we will:
- Display a prominent notice on the website
- Send a notification to the registered email address (where applicable)
- State the update date at the top of the page
Continued use of the platform after any changes will be considered as your agreement to the updated policy. Therefore, it is recommended that you review this page regularly.
11. Contact & Complaints
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us. Our data protection team is always ready to respond to your requests.
For more information, visit our About Us, Terms & Conditions, or FAQ page.